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UFSK-OSYS: Kundendienst - Servicemobil - Support
UFSK-OSYS: Kundendienst - Servicemobil - Support

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Support

Support anfordern 1

Personal Data

Model

eyeForce

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Chair does not work
Is the battery charged?
Was the emergency stop button released?
Does the charging indicator light come on when connected to the power supply?
Manual keypad
Does the green top left LED light up when switching on the chair?
Does the manual switch go back out after short operation?
600 XLE

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Chair does not work
Is the battery charged?
Was the emergency stop button released?
Does the chair work when connected to the power supply?
Does the charging indicator light come on when connected to the power supply?
Are two (2) of the fuses intact?
Manual keypad
Does the green top left LED light up when switching on the chair?
Does the manual switch go back out after short operation?
500 XLE

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Manual keypad
Is the cable OK and properly connected to the control system?
Is the LED flashing green?
Rapid and synchronized flashing of both LEDs? (please check the battery, the battery must be fully charged)
Rapid alternate flashing in yellow and green?
Is the foot switch working?
Chair does not work
Was the emergency stop button released?
Are all cables at the battery compartment properly and tightly connected?
Is the battery charged?
Was the chair disconnected from the power supply?
Chair moves slowly
Is the battery charged?
Was the chair reset?
500 XLS

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Manual keypad
Is the cable OK and properly connected to the control system?
Is the LED flashing green?
Rapid and synchronized flashing of both LEDs? (please check the battery, the battery must be fully charged)
Rapid alternate flashing in yellow and green?
Is the foot switch working?
Chair does not work
Was the emergency stop button released?
Are all cables at the battery compartment properly and tightly connected?
Is the battery charged?
Was the chair disconnected from the power supply?
Chair moves slowly
Is the battery charged?
Was the chair reset?
500 LC

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Chair does not work
Was the emergency stop button released?
Are all cables at the battery compartment properly and tightly connected?
Is the battery charged?
Was the chair disconnected from the power supply?
Chair moves slowly
Is the battery charged?
Was the chair reset?
400 XLE

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Manual keypad OK?
Cable OK?
Does the table work when connected to the power supply?
Stretcher XLE

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Manual keypad OK?
Cable OK?
Does the table work when connected to the power supply?
surgiLine

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Chair does not work
Was the emergency stop button released?
Are all cables at the battery compartment properly and tightly connected?
Is the battery charged?
Was the chair disconnected from the power supply?
Chair moves slowly
Is the battery charged?
Foot switch
Does the LED light up in green when operating the foot switch?
Does the foot switch work only in one direction?
Are the keys jammed (when pushed)?
surgiTrend

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Chair does not work
Was the emergency stop button released?
Are all cables at the battery compartment properly and tightly connected?
Is the battery charged?
Was the chair disconnected from the power supply?
Chair moves slowly
Is the battery charged?
Foot switch
Does the LED light up in green when operating the foot switch?
Does the foot switch work only in one direction?
Are the keys jammed (when pushed)?
surgiForce

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Chair does not work
Was the emergency stop button released?
Is the battery charged?
If chair is connected with the power supply, LED of battery charger illuminates
Chair moves slowly
Is the battery charged?
Foot pedal
Does the LED light up green when operating the foot pedal?
Does the foot pedal work only in one direction?
Is it possible to adjust the height of the chair?
Is it possible to adjust the height of the armrests?
surgiPro

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Chair does not work
Was the emergency stop button released?
Is the battery charged?
Was the chair disconnected from the power supply?
Chair moves slowly
Is the battery charged?
Foot switch
Does the LED light up in green when operating the foot switch?
Does the foot switch work only in one direction?
Are the keys jammed (when pushed)?
motionLine-E

The following questions are intended to localize and pinpoint the fault and may even help you to eliminate the fault on your own. Please carry out the following tests at your chair. Thank you!

Chair does not work
Was the emergency stop button released?
Are all cables at the battery compartment properly and tightly connected?
Is the battery charged?
Was the chair disconnected from the power supply?
Chair moves slowly
Is the battery charged?
Support anfordern 2

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bought at

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Were any exchanges or modifications carried out prior to the problem’s occurrence?*

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